Top Questions You Should Ask Your Property Manager

What measures do you take to ensure the safety and security of my property?

All of our reservations require guest screening, which includes verification of identification. This helps to mitigate potential risks and maintain the integrity of your property. Having the ability to control your lock remotely, also, allows us to monitor and manage access efficiently. We regularly conduct inspections, as well, between each stay to check for any signs of damage, unauthorized access, or maintenance issues.

How do you handle broken items or damages from guests?

We prioritize the care and maintenance of your property, which is why every reservation includes a nonrefundable damage waiver fee. This fee covers accidental damage up to a specified amount, providing peace of mind for both you and your guests. Should any damage exceed this covered amount, the guest is responsible for covering the additional costs. This ensures your property is protected and any incidents are handled efficiently and fairly.

How do you set rental rates?

Our team continuously monitors the market to ensure your property is competitively priced for maximum returns. Utilizing advanced software, we analyze market trends and rental rates, allowing us to see how the market is reacting to pricing and timing. This data-driven approach enables us to make precise adjustments through dynamic pricing, which automatically adjusts rental rates based on demand and other relevant factors. By leveraging these tools, we help our homeowners achieve the best possible return on their investment, ensuring optimal occupancy and revenue.

How do you ensure the property is well-maintained?

We take pride in ensuring your property is impeccably maintained through diligent cleaning, regular maintenance, and thorough walkthrough inspections. Our dedicated cleaning crews adhere to five-star standards, consistently seeking out and addressing any details that do not meet our high expectations. By proactively managing maintenance and conducting consistent inspections, we prevent issues before they arise, guaranteeing your property remains in top condition and providing peace of mind for you and an exceptional experience for your guests.

Are there specific sleeping sleeping arrangements I need to maximize potential income?

We understand that each homeowner's property has its own unique layout and requirements. Generally, properties with more king beds and bunk beds, accommodating higher head counts, tend to achieve higher nightly rates. This setup often results in greater revenue for your property, as it appeals to larger groups and families seeking spacious and comfortable accommodations. Our team works with you to optimize your property's layout to ensure it meets market demands and maximizes your rental income.

What preparation is needed for the property each season?

We ensure each home undergoes a thorough deep clean before the peak season every year. Additionally, we conduct a comprehensive property inspection, providing an annual report with preventive maintenance suggestions. Once maintenance is agreed upon, we promptly schedule and carry out the necessary work. This proactive approach keeps your property in pristine condition and helps prevent future issues.

When are owners paid? Will you pay sales tax?

We ensure a smooth and transparent financial process for our homeowners. We provide direct deposits on a monthly basis, with detailed statements sent by the 15th of each month for the previous month’s activity. Additionally, we take care of all sales tax payments on behalf of your property, removing the hassle and ensuring full compliance. Our goal is to make financial management straightforward and stress-free, allowing you to focus on the benefits of your investment.

How much are cleaning fees for my property?

Cleaning fees are determined based on the square footage and sleeping arrangements of your property. We are committed to providing a competitive quote tailored to your property's unique specifications.

If another company is currently managing my rental property, how easy is it to transition to Latitude?

We pride ourselves on professionalism and are dedicated to ensuring a seamless transition from your current property management company. We understand the importance of relationships in this business and are committed to making the process hassle-free and efficient. Our team works diligently to manage every detail, ensuring a smooth and worry-free transition for you and your property.

Do homeowners have a main point of contact?

We believe in the importance of personalized service. As a homeowner and partner, you will always have one dedicated point of contact within our team. If there is ever a change in your primary contact, we will promptly inform you to ensure a smooth and seamless transition.